5 of 5 WFM Jobs in Berkshire

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

customer success, account management, or related roles. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the market share position for workforce management and the position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG More ❯

and implementing customer success plans and strategies. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the market share position for workforce management and the position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG More ❯

managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect … a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA, Confluence, or More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯