1 of 1 Remote Workflow Management Jobs in Berkshire

others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement Build colleague knowledge to enable the management of enquires and typical business challenges Regularly review the quality of your teams customer interactions and carry out formal quality assessments against pre-determined … departmental standards to improve the customer experience and support the building colleague knowledge agenda Provide the necessary management information reports detailing key volume and performance metric information to Retailer Services, Credit Control and Sales Support Manager Ensure compliance, regulation, process and policies are adhered to Carry out regular one … customer and retailer/broker enquires and points of contention in the event they cannot be resolved by the Team Members Any other reasonable management request PERFORMANCE MEASURES: Feedback from Partners, Customers, Retailers and Brokers Individual and team targets Achievement of departmental objectives Line manager feedback/121s Delivery More ❯