Quality Assurance Insights and Improvement Lead
- Hiring Organisation
- Jobleads-UK
- Location
- Bexhill-on-Sea, England, United Kingdom
customer outcome monitoring, risk prioritisation, assurance targeting and senior stakeholder confidence. This position ensures that the re‐shaped QA model has the business use cases needed to move from retrospective checking to targeted, outcome‐focused assurance. Key Responsibilities Lead QA Insight & Reporting Strategy – define how QA insight … efficiency, targeting and adoption of future‐state QA capabilities. Champion AI & Advanced Analytics Opportunities – identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively to improve assurance outcomes and thematic insight. Provide Strategic QA Leadership & Challenge ...