IT – 1st Line Support Analyst Apprentice
- Hiring Organisation
- IT RESOURCE MANAGEMENT LTD
- Location
- THAMES HOUSE, 45A ST. JOHNS ROAD, SIDCUP, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring … main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point ...