4 of 4 Customer Service Jobs in Bexley

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring … fault is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst ...

will act as a trusted advisor to customers, lead engagements across Microsoft 365 and AI technologies, and contribute to presales, solution design, and service development. You will report to the Director of AI & Cyber Security and act as a second-in-command within this function, supporting both delivery … your responsibilities will extend well beyond those of a typical consultant. You will not only deliver project-based work to enhance and optimise the customer's IT environment, but also take ownership of entire workstreams, ensuring end-to-end delivery with full technical oversight. Drawing on significant experience within ...

point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard. The Role As a Technical Support Engineer, your responsibilities will include: Acting as the first point … technical queries during installation, servicing, commissioning, and aftercare. Escalating complex technical issues to senior engineering teams where required. Supporting the planning and coordination of service activities. Maintaining accurate technical records, databases, and documentation. Reviewing service reports and technical information for accuracy and completeness. Supporting compliance and quality assurance ...

exceptional support in a fast-paced environment. You'll play a key role in maintaining, supporting, and improving IT systems while contributing to high service standards across the business. Key Responsibilities Provide 2nd line technical support, taking ownership of incidents through to resolution. Troubleshoot and resolve escalated hardware, software … vendors where required. Participate in an out-of-hours support rota. Skills & Experience Required Essential Minimum 3 years' experience in a 2nd Line Support, Service Desk, or IT Support role. Strong knowledge of: Microsoft Windows Server Active Directory & Azure AD Microsoft 365 & Exchange Online Windows 10 & Windows 11 Azure ...