7 of 7 Customer Service Jobs in East London

Hybrid (3 days per week in the office) Salary: £32,000–£42,000, depending on experience The Opportunity We are seeking a technically strong, customer-focused 2nd Line Technical Support Analyst to join a busy team orientated IT support team, providing technical support and infrastructure management to a diverse … excellent opportunity for someone with broad technical knowledge who enjoys troubleshooting complex issues, taking ownership of escalated tickets and working across a variety of customer environments. Candidates with MSP experience are particularly encouraged to apply. Key Responsibilities Take ownership of escalated 1st Line tickets and resolve complex technical issues. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

with Microsoft SQL Server, Sage or Microsoft Access would be advantageous. Azure, Entra ID, Intune and PowerShell experience would be useful. Strong communication and customer service skills with the ability to support users at all levels. A practical, organised approach with the ability to prioritise issues according ...

Line IT Support Engineer Romford | Education Sector | £200-£220 per day | 3-Month Contract Enhanced DBS required (DBS Update Service preferred) We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area . This is an initial 3-month … Responsibilities Provide 1st and 2nd line IT support to staff across multiple school sites. Troubleshoot hardware, software and Microsoft-related issues. Manage and resolve service desk tickets within agreed timescales. Support Windows environments, Active Directory, DNS, DHCP and Group Policy. Assist with system maintenance, updates, backups and asset management. ...

Line IT Support Engineer Romford | Education Sector | £200-£220 per day | 3-Month Contract Enhanced DBS required (DBS Update Service preferred) We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area . This is an initial 3-month … Responsibilities Provide 1st and 2nd line IT support to staff across multiple school sites. Troubleshoot hardware, software and Microsoft-related issues. Manage and resolve service desk tickets within agreed timescales. Support Windows environments, Active Directory, DNS, DHCP and Group Policy. Assist with system maintenance, updates, backups and asset management. ...

Client and Account Support Assist with client enquiries and work with the wider team to understand requirements, gather information and coordinate next steps. Support customer renewals, contract administration and account-related follow-up, helping to maintain strong client relationships and retention. Work with the sales, service and finance … correctly. Help identify opportunities to improve client administration, reporting accuracy and internal communication. Skills and Experience Previous experience in a sales support, sales administration, customer service or account support role. Strong attention to detail, with the ability to manage multiple tasks and follow processes accurately. Confident communication skills ...