12 of 12 Customer Service Jobs in East London

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist … in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom … or equipment issues. Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong More ❯

a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture … customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial … kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features More ❯

Working for: IT Telecom ITOC Support Engineer - What You'll be Doing Each Day: Manage a variety of IoT/network(Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone), related and not limited to solutions, network services, data centre, and products. … Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution. Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities. Cover shift staff (day/night) when deemed necessary by the manager. … Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Attend customer meetings regarding issues, projects or maintenance contract works. Create reports concerning customer issues, projects, and maintained services, operation design as and when required. Work on-site at customer premises as an integral part of their team More ❯

in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team , you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department , requiring a versatile skill set to support various applications within our clients Commerce Engineering … products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments. About You: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality More ❯

and administer Office 365 and college printing systems.* Troubleshoot hardware and software issues, ensuring timely resolution.* Assist with software deployment and management (SCCM, Jamf Pro).* Cover the IT Service Desk and provide project support when required.* Maintain network patching and equipment moves to best practice standards. Requirements: * Minimum 4 years' hands-on IT support experience.* Strong skills in … Windows 10, Office 365, PC hardware, IP telephony, and Smartboard support.* Excellent communication and customer service skills, with the ability to support non-technical users. Desirable: VMWare, Mac OS administration, server management, PowerShell, and networking (TCP/IP, DNS, DHCP). Hours: 35 hrs per week (8:30-5:00, Mon-Fri).Occasional evening cover (until 9pm) on More ❯

so much—and now we are looking to what comes next and who wants to join us. As a D2C brand operating online, our website is key to our customer journey, and ultimately our success. This role offers an exciting opportunity to someone who relishes anything to do with ecommerce and websites, who enjoys the fast pace of an … out ways to better, improve and move with Shopify developments. Being able to switch between methodical and organised administration to contributing seeking opportunities for growth. Shopify, SEO, CRO and customer journeys will be their daily joy. Role Responsibilities: As an Ecommerce Executive, you will join a team where your role is vital to the success of the global ecommerce … be responsible for the creation, publishing, merchandising and optimisation of all digital content across our ecommerce channels. You will work closely with all departments including marketing, merchandising, operations, and customer service to prioritise web development projects This an exciting opportunity to further enhance your existing experience in a successful brand. This role is ideal for someone who has More ❯

creation/change processes are accurate and efficient. The individual will interact with employees globally. Your Responsibilities: This role will also execute special projects relating to master data maintenance. Customer support for Financial Systems Governance/Maintenance and Hyperion Support. Evaluate requests for general ledger master data changes for compliance with data rules; execute requests and validate the setup. … Knowing financial system ERP would be advantageous. Advanced Excel skills and fluent user of MS Outlook. Fluent English speaking (Polish speaking is desirable). A team player with strong customer service skills. Ability to work outside normal office hours (expected twice a month for interactions with the US team). Proficient with IT and eagerness to develop knowledge More ❯

Electrical experience from a previous role is advantageous (though not essential for this trainee position) Ability to take ownership of daily tasks and complete them within set deadlines Strong customer service skills and a commitment to delivering work to the highest standard Good communication skills, both written and verbal Willingness to train and adapt to new technologies and … via a working visa) Must hold a full, valid UK driving licence with no more than 3 penalty points Must be able to pass a DBS (Disclosure and Barring Service) Physically fit and able to carry out hands-on work Ideally based in East London or South Essex For more information on our Junior Security Engineer role, please contact More ❯

Paxton Installation Engineer | Sidcup, South East London | Starting from £28,000 per annum + benefits Since 2002, our client has been a trusted Managed Service Provider, delivering IT support, solutions, consultation, and installation services across the South East. With over 100 schools, colleges, and businesses relying on them, they pride themselves on providing high-quality, tailored services that support … As a Paxton Installation Engineer, youll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If More ❯

Paxton Installation Engineer | Sidcup, South East London | Starting from £28,000 per annum + benefits Since 2002, our client has been a trusted Managed Service Provider, delivering IT support, solutions, consultation, and installation services across the South East. With over 100 schools, colleges, and businesses relying on them, they pride themselves on providing high-quality, tailored services that support … As a Paxton Installation Engineer, youll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If More ❯

Paxton Installation Engineer | Sidcup, South East London | Starting from £28,000 per annum + benefits Since 2002, our client has been a trusted Managed Service Provider, delivering IT support, solutions, consultation, and installation services across the South East. With over 100 schools, colleges, and businesses relying on them, they pride themselves on providing high-quality, tailored services that support … a Paxton Installation Engineer, you’ll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If More ❯

A government body is seeking an experienced Technical Application Support Officer to provide collaborative support to service colleagues using internal systems. Duties will include assisting with systems requirements and navigation, diagnosing and troubleshooting technical issues (escalating complex cases to the appropriate teams), building and maintaining dashboards, configuring diagnostic tools, reviewing product updates, supporting onboarding new employees, updating documentation, and … providing excellent customer service. Based in the Lewisham area, South East London. This is a contract role for initially 24 weeks (35 hours per week) from approximately 20th October and paying £24.36 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £19.10 per hour). The closing date is Tuesday, 14th October. To be suitable for … Officer, IT Support Technician or similar role supporting in-house applications in a complex organisation, ideally in a Borough or Council environment. Any experience with Totalmobilr, or another Field Service Management software, would be highly desireable, but not essential. More ❯