Senior Technical Support Analyst
- Location
- Billericay, England, United Kingdom
issues, carry out root cause analysis and implement long-term solutions that reduce incidents and improve service performance. Develop automation and scripting solutions, including PowerShell, that remove manual effort, improve consistency and increase efficiency across IT operations. Support security and operational resilience by helping colleagues with secure access, endpoint … compliance and configuration management. Strong knowledge of endpoint security, Microsoft Defender, VPNs and remote access technologies. Experience creating scripts and automation solutions, ideally using PowerShell, to improve service efficiency and reduce manual workload. A proactive and solutions‐focused mindset, with the ability to investigate root causes and drive continuous ...