1 of 1 IT Engineer Jobs in Birkenhead

IT Support Engineer – Onsite Location: Liverpool, UK Work Mode: Onsite Employment Type: Contract About the Role We are seeking a proactive and customer-focused IT Support Engineer to join our onsite technical team in Chester. The ideal candidate will have strong communication skills, solid IT support experience within a professional practice environment, and the ability … to deliver high-quality technical assistance to users with varying levels of IT knowledge. Key Responsibilities Provide first-line and second-line IT support to users onsite, ensuring timely resolution of incidents and requests. Communicate effectively with users via telephone, email, and in person, delivering clear and user-friendly technical guidance. Assess user IT proficiency levels and … Enterprise and Windows Server environments, including Active Directory Services (ADS). Log, track, and manage tickets through a centralised helpdesk system, ensuring accurate documentation and updates. Ensure adherence to IT and Data Security policies; promptly report and escalate any deviations or security concerns. Provide support and troubleshooting for Microsoft Office 365 applications and services. Diagnose and resolve hardware, software More ❯