4 of 4 CMDB Jobs in Birmingham

meet the essential criteria below: Demonstrable commercial experience of various modules and applications within ServiceNow (E.G ITSM, ITOM, SPM, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Strong working knowledge with a deep understanding of each layer of an organisations cyber security controls, designing solutions that enable defence in depth ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service … complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience ...