8 of 8 CMDB Jobs in the West Midlands

processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate ...

limited to one area)Advanced scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer)Experience building integrations and working with APIsSolid understanding of CMDB and data structuresProven ability to deliver independently in a senior capacityServiceNow Certified Application Developer (CAD) – desirableData foundations - mandatoryKey AttributesDelivery-focused and practicalAvoids over-engineeringComfortable operating ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

solutions in the following modules – Customer Services, Customer and Service Operations workspaces, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and CSM/Employee Portal Create and maintain system design and operations documentation. Monitor and report on development progress, status, and metrics … ITOM, including enhancements, workflows, integrations and platform improvements. Configure and develop ServiceNow applications, including Service Catalog, Incident, Problem, Change, Release, Knowledge, Asset Management, CMDB, Virtual Agent and Employee/CSM Portals. Build and maintain technical components including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, server-side scripting, AJAX ...

OneAdvanced Limited is hiring for an Operational Technical Lead within our Technical Operations team in Birmingham. You will own client estates, ensure CMDB accuracy, and drive service continuity through ITIL-aligned processes and ServiceNow. Lead cross-functional resolution efforts, participate in CAB, and provide governance on security findings. Strong ...

group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service … complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience ...

solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows, including: Active Links Filters Escalations Menu Objects Configure and develop applications using BMC Helix Innovation … designs, and operational procedures Skills & Experience: Strong experience administering and developing within BMC Helix ITSM. Extensive knowledge of: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Experience configuring enterprise service management processes. Experience integrating enterprise applications using: REST APIs SOAP Web Services JSON XML Knowledge ...

production data integrity. Monitoring platform performance and health — scheduled jobs, transaction and log analysis, system diagnostics — and acting before issues reach users. Supporting CMDB and data quality, including discovery data integrity and the accuracy of CI relationships used by workflow and AI capability. Managing the licence and subscription position, including … ACLs, environments, releases and change control. Experience supporting ServiceNow family upgrades, including testing, remediation and post-upgrade validation. Good understanding of platform health, performance, CMDB, Discovery and data quality. Experience with ServiceNow reporting, dashboards, Performance Analytics and licence management. Strong problem-solving skills, with the ability to investigate issues ...