1 to 25 of 36 Remote Customer Experience Jobs in Birmingham

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

Vendor Customer Success Manager - 8 Month FTC PLEASE NOTE THAT THIS IS A 8 MONTH FTC ROLE Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience … as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team … you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences. The ideal … Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

planview.com, and connect with us on LinkedIn, Instagram, and X. The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a Salesforce … latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience … opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France More ❯

client who plan to improve their current AI infrastructure (chatbots, and demand forecasting). The client operates primarily in a Microsoft environment hence demonstratable experience using Azure functions in an AI context is a must. AI Engineer Key Responsibilities: Develop and optimise AI-powered recommendation engines, chatbots, and virtual … assistants to enhance customer experience and personalise interactions. Create predictive models for demand forecasting, inventory management, and dynamic pricing to optimise operations and reduce costs. Build machine learning models for content recommendation engines and audience insights. Design AI-driven marketing tools, customer segmentation models, and automated A … generative AI techniques for the creation of imagery relevant to client needs. Collaborate with cross-functional teams to integrate AI solutions across marketing, operations, customer service, and sales. AI Engineer Required Qualifications and Skills: Proficiency in programming languages such as Python, R, or Java, with experience in AI More ❯

success, our client is looking to hire multiple deployment managers to support with deploying innovative mobile applications and digital solutions across UK and Ireland customer sites. Key responsibilities Lead the implementation of digital applications into customer sites to enhance customer experience Deploy cutting-edge Digital solutions … implementations Strategically manage the direction of the roll out and coordinate multi disciplinary teams. What You'll Bring Strong stakeholder management skills Strategic thinker Experience with large-scale operational deployments, preferably of digital applications (POS/APP/Mobile/Devices/Digital screens/Kiosks) Ability to support More ❯

the UK. Your Skills/Background: SaaS/Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQL, Customer Experience, Team Leadership, Systems & Processes Leadership. Who we are: We're Sprint Enterprise Technology - a small, high-impact fintech company, doing big things … and enables the flow of complex investment data that is increasingly required to power today's software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure … opportunity within the fintech sector. What you'll do: Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value. Lead, manage, and mentor a growing team of developers, including More ❯

designed for recent graduates or early-career professionals looking to break into the world of business analysis. In this role, you’ll gain work experience by working alongside experienced analysts and consultants on meaningful client projects, contributing to business improvements, uncovering insights, and shaping solutions that make a real … impact. Key Responsibilities As a Business Analyst Intern, you’ll support a variety of initiatives aimed at improving operational efficiency, customer experience, and strategic decision-making. Your role will include: Assisting in the gathering and documentation of business requirements Conducting stakeholder interviews and research to understand business needs More ❯

to build a career in product management. As an Associate Product Manager, you’ll work closely with senior product leaders, gaining end-to-end experience in the product lifecycle while directly contributing to the evolution of innovative Smart Grid and Energy Market software solutions. You’ll be the voice … of the user, translating real-world feedback into actionable insights that shape future development. Your work will be central to improving customer experience and supporting the go-to-market strategy. Key Responsibilities Drive product discovery by analysing user feedback, conducting market research, and testing ideas. Act as a … customer champion, representing their needs in product design and strategy. Create and maintain high-quality product documentation (user requirements, user stories, etc.). Support backlog management and sprint planning with cross-functional development teams. Support product demos with prospective and existing users. Collaborate across Product, Engineering, Sales, and Marketing More ❯

modernizing the company’s tech stack. This involves building a robust backend API, integrating third-party platforms, and rolling out innovative features to enhance customer experience and operational efficiency. This is a PHP Laravel-focused position, but it also offers the opportunity to work with a diverse tech … with C#/.Net when needed. You have a solid grasp of SOLID design principles , enjoy working in a fast-paced environment, and have experience building robust, well-optimized APIs. Bonus points if you have worked with DevOps practices or modern tools like Docker or Kubernetes . Role Responsibilities … engineers to optimize deployment pipelines and platform scalability. • Support application deployment and maintenance in a .Net/Azure environment. Skills & Requirements: Essential Skills : • Advanced experience with PHP and Laravel. • Familiarity with C#/.Net for specific platform components. • Strong understanding of SOLID design principles. • Proficiency in MySQL, with a More ❯

Opportunity to join a global Fintech organisation that are revolutionising customer experience with next-generation capabilities! My client is seeking an experienced Solutions Architect to lead the design and development of their core platforms, including APIs, payment gateways, and switching infrastructure. About the Role: You will lead the … translating strategy into actionable plans, promoting cross-team collaboration, and clearly communicating technical direction across the organisation. Key Requirements: Bachelor’s degree or equivalent experience in a relevant field. 10+ years in application and enterprise architecture roles. Proven experience designing SaaS-based systems and external-facing APIs. Proficiency … similar languages, with a broad technical skillset spanning frontend and backend development. Strong understanding of systems integration, middleware, caching, databases, and web performance optimisation. Experience within the payments space is highly desirable. Comfortable navigating complex and ambiguous environments to provide clear architectural direction. Skilled at aligning technical strategy with More ❯

UK-based only) - 6–9 month FTC We are working with a rapidly evolving business consultancy currently undergoing a digital transformation to strengthen its customer engagement and growth strategy. The organisation is at the forefront of building equitable, inclusive workplaces for major brands globally and is now investing in … building intelligent client journeys and leveraging data insights to drive engagement, acquisition, and client lifetime value. This is an exciting opportunity to shape the customer experience end-to-end in a growth-driven, purpose-led environment. The CRM & Salesforce Lead will: Lead the strategy for client segmentation, buyer … strategies. Act as the in-house expert on Martech tools, recommending new technologies to enhance client experience. The role requires: At least 5 years' experience in CRM and Martech roles, ideally within SME or Start-Up environments Deep technical expertise with Salesforce Experience Manager and/or Pardot. More ❯

for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your … customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: A passion for sales and be keen to learn and develop your skill set Demonstrate a keen More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

established FTSE100 who are looking for an IAM Engineerjoin their Identity team and help them on an automation journey to enhance their user and customer experience! This is a hands-on role focused on managing/supporting their IGA platform and driving improvements across Entra ID . You … ll be part of a collaborative team that's focused on both security and user experience. Things they are looking for include: Experience with Microsoft Identity Services including Entra ID and Active Directory. Knowledge and understanding of IAM principles Experience with IAM, PAM and IGA platforms. Can-do More ❯

commercial goals. Leadership – Inspire, mentor and develop managers and ICs across multiple locations; build succession and hiring plans. Delivery – Partner with Product, Design and CX to ship high-impact features on time and to quality. Excellence & Scale – Embed robust standards in architecture, testing, CI/CD and cloud infrastructure so More ❯

in Birmingham. With a company wide transformation project underway that will use the latest technology to automate and streamline both business process and the customer experience this Head of Business Solutions will form part of a newly formed tech C-suite tasked with delivering complex application, API integration … understanding of API's and AWS to deliver on complex third party integration and cloud infrastructure re-build projects - Solid board level stakeholder engagement experience - An understanding of application management would be useful - Team leadership or management experience In return this Head of Business Solutions can expect: - Base More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy … across each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

a key client's Marketing Analytics function. This team excels at integrating data across digital channels for a vast European market, delivering a seamless customer experience. This role is the first in a series of cruical roles growing the fucntion as they take on more and more capacity from … cloud engineering standards and documentation. • Provide expert guidance on GCP best practices (security, reliability, cost). • Troubleshoot complex infrastructure and security issues. Qualifications and Experience: • Extensive experience as a Cloud Engineer, specialising in GCP. • Proven background in marketing data environments, understanding infrastructure needs for marketing analytics and CDPs. … Demonstrable experience leading/contributing to security audits, vulnerability assessments, and compliance initiatives (GDPR, ISO 27001) within GCP. • Expertise in IaC with a strong preference for Terraform. • Profound understanding of GCP networking, security services, and IAM. • Proficiency in scripting (Python, Bash, Go). • Experience with containerisation (Docker) and More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯