7 of 7 Remote Customer Experience Jobs in Birmingham

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

across industries and geographies. With 32 delivery centers in 14 countries and over 35,000 employees from 80+ nationalities, we help clients achieve cost reduction, process efficiency, and superior customer experience through innovation, automation, and cutting-edge technology. Role Overview We are seeking a Payroll Compliance Specialist to join our team supporting a FTSE 100 client. This role … Analytical Ability: Integrates data to identify issues and optimal solutions. Innovation & Learning: Encourages new ideas and team learning. Communication: Tailors messaging to audience and articulates viewpoints effectively. Essential Criteria Experience in Payroll Software Testing or similar. Knowledge of SAP Testing Platforms. Strong initiative, attention to detail, and time management. Proficiency in Microsoft Excel and Office Suite. Excellent communication and … collaboration skills. Ability to work independently and meet tight deadlines. High levels of integrity and confidentiality. Desirable Criteria Strong organizational and customer service skills. Awareness of data protection laws. Ability to prioritize with minimal supervision. Company Benefits: Hybrid working 25 Days Holiday Excluding Bank holidays On Site Canteen Free Parking Employee Discounts Sick Pay Job Type: Fixed term contract More ❯

The Customer Success Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach. Client Details This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS … industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and … support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. Profile A successful Customer Success Manager should More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're now looking for an experienced Digital Product Owner to take ownership of our omni-channel food ordering platform. This is a … business strategy. Partner with development and QA teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer - translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ceremonies (sprint planning … stakeholders, support teams, and Compass leadership to ensure alignment and transparency. Drive integrations by ensuring requirements are clearly understood and embedded within delivery. What we're looking for Proven experience (5+ years) as a Digital Product Owner or in a similar role. Strong knowledge of agile methodologies, backlog management, and DevOps practices. Experience working with APIs, integrations, and More ❯