7 of 7 Remote/Hybrid Customer Experience Jobs in Birmingham

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

Exciting Career Opportunity at Citizen! Are you passionate and excited about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role … configuration, maintenance, and optimisation of Amazon Connect contact centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models Contribution beyond delivery In addition to client work, you will have opportunities … Practice development including thought leadership, whitepapers, internal initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...