1 of 1 Remote IT Support Engineer Jobs in Birmingham

IT Support Desk Engineer (MSP experience required) – Birmingham/Hybrid £30,000-£35,000 A well established and fast-growing Managed Service Provider are on the market for an IT Support Desk Engineer to join their growing technical team. This role focuses on delivering a wide range of client projects, both onsite and remotely. … resolving issues that arise. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction. Key Skills 3+ years experience in team-based Technical Support role (ideally with an MSP) Able to raise, update & resolve issues reported to Support Desk Excellent customer service & communication skills Excellent diagnostic skills & logical thinking Up-to-date … Configuration & Troubleshooting Networking – TCP\IP, DNS, DHCP, troubleshooting Hyper-V – Admin & Troubleshooting (desirable) WiFi – Ubiquiti (desirable) Firewalls – SonicWall (desirable) SQL Management (desirable) PowerShell (desirable) Hands on Experience Logging & updating Support Tickets for customers issues Remote support and maintenance across customers PCs, Laptops & Servers Analysing call logs so you can spot common trends and underlying problems Updating technical documentation More ❯