1 of 1 Remote Incident Manager Jobs in Birmingham

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯