Birmingham, West Midlands, West Midlands (County), United Kingdom
83zero Ltd
IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications … Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
83zero Ltd
IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications … Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
83zero Ltd
IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications … Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Technical 1st/2nd line support experience, virtual and deskside. Proficiency in … Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or weekend support More ❯
incidents Be proficient with customer-facing interactions and operating in a project delivery or consultancy environment or similar Technical Requirements Practical working experience with Microsoft Azure Cloud, Windows Server, Active Directory, and Exchange Server Specialisation in at least 3 of these technical areas: AKS, M365 (InTune), WAF … free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are … Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1. More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Som3
leadership role, ideal for someone who knows how to align IT with business goals, lead service delivery teams, and make the most of the Microsoft tech stack. You'll be leading a small but growing IT function, ensuring our systems, infrastructure, and services run like clockwork. Your remit will … across multiple sites Manage and develop the internal IT team and third-party suppliers Ensure robust, secure and scalable infrastructure across the business Oversee Microsoft stack services (365, Azure, Intune, SharePoint, Teams, etc.) Champion ITIL-based service delivery, ensuring SLAs and KPIs are met Drive continuous improvement … IT leadership role - ideally as Head of IT, IT Manager or similar Strong background in service delivery and ITIL practices Deep knowledge of the Microsoft ecosystem - including Azure, Microsoft 365, Endpoint Manager, etc. Strong experience with infrastructure, networking, cloud and security Strong communication and stakeholder management skills Able More ❯