Band 4 IT Service Centre Analyst - Service Desk
- Hiring Organisation
- University Hospitals Birmingham NHS Foundation Trust
- Location
- Birmingham, B15 1JD, United Kingdom
- Salary
- £28392.00 to £31157.00
relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive experience of working within defined Service Level. Agreements & Service Level Targets. *High level … experience gained working within an IT Service Desk/Centre Team or equivalent First level/Application/Customer support function. *Experience in troubleshooting Office365 applications Additional Criteria Essential *Enhanced level of Communication/people skills with the ability to utilise empathy and listening skills. *Ability to communicate effectively ...