1 to 4 of 4 Problem Management Jobs in Birmingham

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism e.g. Finance, HR, Estates, Hospitality etc more »

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the voice … calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »