3 of 3 Process Management Jobs in Birmingham

UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO … frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid More ❯

building your network. It’s a challenging and demanding role, but arguably one of the most rewarding. You will build and develop client relationships through excellence in the recruiting process, including sourcing, selecting and screening candidates as well as managing the entire 360° recruitment cycle. The role will focus on responsive relationship management with candidates as well as … no time! The Role: Business development - Acquiring and developing client relationships and constantly seeking new opportunities in the market for business growth Talent acquisition: Sourcing, screening and interviewing candidates Process management: Managing the full 360° recruitment cycle from first contact until completion. Arranging interviews, feedback management, closing and post-placement follow up Research: Actively networking with candidates … Hardworking with a competitive edge Confident and articulate presentation the phone Social personality Self-motivated, ambitious and target driven Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯

aligned to a career pathway to help you develop in your role Autonomy to build your business against an ambitious growth plan The Role: Talent acquisition: Sourcing & interviewing candidates. Process management: Managing the full recruitment cycle from first contact until completion. Arranging and preparing candidates for interviews, feedback management, closing deals and post-placement follow ups. Research … with market news. The Requirements: Excellent interpersonal skills Financially motivated Competitive A sense of achievement Work ethic Self confidence Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯