2 of 2 Remote/Hybrid Root Cause Analysis Jobs in Birmingham

with timely resolutions and clear user communication. Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution. Conduct root cause analysis and recommend preventative measures to reduce repeat issues. Support business readiness for system changes, upgrades and operational improvements. Maintain accurate … supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements, upgrades and business readiness activities. Interested? Please submit your updated ...

knowledge of ITIL framework Maintain adherence to database vendor licensing requirements and ensure compliance with contractual agreements. Lead incident and problem management activities, conducting root cause analysis and implementing preventive measures. Contribute to project delivery efforts and enforce security, governance, and compliance standards across database environments. Interested ...