3 of 3 Remote/Hybrid Root Cause Analysis Jobs in Birmingham

with timely resolutions and clear user communication. Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution. Conduct root cause analysis and recommend preventative measures to reduce repeat issues. Support business readiness for system changes, upgrades and operational improvements. Maintain accurate … supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements, upgrades and business readiness activities. Interested? Please submit your updated ...

ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify ...

monthly payroll cycles to ensure accuracy, completeness and compliance. Analyse Time Evaluation issues including work schedules, absences/attendance and quota errors. Perform root cause analysis and recommend long-term preventative solutions. Configure SAP Payroll (Schemas, PCRs, Wage Types, Features, Infotypes). Support updates to organisational structures ...