4 of 4 Remote/Hybrid Service Design Jobs in Birmingham

clear problem statements, translating business needs into delivery-ready outputs, identifying optimisation opportunities, and reducing duplication across services, systems and providers. Key Responsibilities Lead service discovery and requirements gathering across the team and associated contractual services. Define clear problem statements, desired outcomes, scope, assumptions, and constraints for change initiatives. … supporting documentation. Establish and maintain a joined-up view of services, systems, processes, and external providers to support informed decision-making. Identify opportunities for service optimisation, process improvement, system rationalisation, and removal of duplicated activity. Maintain and prioritise continuous improvement and discovery backlogs in partnership with stakeholders. Facilitate workshops ...

organisation's senior technical authorities for research infrastructure, combining strategic leadership, technical expertise, and team management responsibilities. You will lead the design, evolution, and operation of critical research computing platforms, including High Performance Computing (HPC) , High Throughput Computing (HTC) , storage, cloud, and networking services, ensuring they remain reliable, scalable … reliability of High Performance Computing (HPC), High Throughput Computing (HTC), cloud, storage, and networking services Provide technical leadership for infrastructure architecture, integration, and service design Line manage and develop a team of Infrastructure Engineers, fostering a high-performance and collaborative culture Lead complex infrastructure and research technology projects ...

moments that matter.You will shape how we brings together customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver … evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagement, retention, growth, service transformation and lower cost-to-serve. Define and lead the roadmap for connected customer experiences across digital, CRM, voice, messaging, adviser, employer and colleague channels. Build ...

programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear … actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred digital services. Facilitate workshops and present research findings to stakeholders at all levels. Champion inclusive research practices and accessibility throughout delivery. Mentor and support junior researchers, helping develop research capability ...