3 of 3 Service Desk Analyst Jobs in Birmingham

Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st … focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. … provide initial assessment, support and triage of routine Telephony/Portal Raised incidents and requests, with a view to facilitating timely resolution and/or escalation assignment within agreed service levels and targets. Main duties of the job Analytical and Judgemental Skills *Accurately Logging customer IT enquiries and keeping them informed on Ticket status and progress throughout lifecycle, including More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to … be extended, dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to … be extended, dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯