Contact Center Manager
- Hiring Organisation
- Infoplus Technologies UK Limited
- Location
- Birmingham, England, United Kingdom
cross-functional teams including IT, telephony, network, infrastructure, vendors, and business users. • Act as the primary point of contact for business stakeholders, ensuring clear communication and expectation management. • Manage third-party vendors and system integrators, ensuring delivery aligns with scope, timelines, and quality standards. • Identify and mitigate project risks … conversational AI, or voice solutions). • Solid understanding of contact centre operations, call flows, IVR design, routing strategies, and reporting. • Strong stakeholder management and communication skills. • Experience working in Agile, Waterfall, or hybrid delivery environments. • Ability to manage multiple workstreams and complex dependencies. • Experience with vendor management and offshore/ ...