1 to 2 of 2 Support Technician Jobs in Birmingham with Remote Work Options

Digital Support Technician Hybrid Working - Birmingham Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. … What you will be doing as our Digital Support Technician: Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now) Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure … tickets are resolved in a timely manner and that the customer is kept informed until incident and request resolution Deliver and support an effective and efficient call handling capability that makes best use of technology and knowledge to respond to customer needs. Contribute to delivering effective service reporting for more »

About the role: An opportunity for an IT Support Technician has arisen with a great company based in Birmingham, close to junction 6 of the M6 motorway and 10 mins from Birmingham city centre. This role is predominantly office based, and will offer some home working As the … being hands-on and delivering change and transformation You will have broad and demonstrable technical experience, predominantly in the Microsoft stake. Microsoft Office 365 support Training and educating end-users of O365 capabilities and tools O365 technical administration (Teams, OneDrive, Sharepoint) O365 design and development Intune Management Patch Management … and Windows Servicing Ideally Microsoft Dynamics Business Central administration or awareness of similar ERPs Understanding of networking protocols Server support and cloud back-up Experience with RDS environments Proven Experience in a Support Role Main skills and competencies: Strong Microsoft technical skills listed above You will have a more »