2 of 2 Remote/Hybrid TCP/IP Jobs in Birmingham

ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10 / 11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory … process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10 / 11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP ...

developing, operating and improving cloud-based platforms and services used across DBT and wider government. Working across Python development, cloud infrastructure, CI / CD pipelines, observability and automation, you'll help improve reliability, developer experience and service performance while supporting critical business services used by thousands of users. … support platform and tooling development. Work closely with development teams to provide and improve platform tooling, including monitoring, logging, metrics, dashboards and CI / CD pipelines. Build, maintain and improve reliable, secure and scalable cloud-based infrastructure using infrastructure-as-code approaches. Support teams to adopt Site Reliability ...