1st Line Service Desk Engineer
- Hiring Organisation
- MSP Talent Bridge Ltd
- Location
- Blackburn, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £28,000 per annum
looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1/1st Line/Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues … first point of contact for incoming support requests via phone, email and ticketing system Log, categorise and prioritise support tickets accurately Provide 1st line technical support for common IT and telecoms issues Perform initial diagnostics and triage Escalate more complex issues to 2nd line support ...