1 of 1 Remote IT Support Jobs in Bolton

of specialist education is on the lookout for a 3rd Line Engineer to join the team. You will be responsible for delivering third-line support to drive the company’s growth. This role will involve troubleshooting and resolving a variety of technical issues across multiple business areas, escalating problems … when needed, and collaborating with other IT teams on complex investigations. This role is being offered as a hybrid working scheme, but you must be able to reliably commute to Bolton. A driving licence is a must for this role. Key responsibilities: Manage and resolve incidents, major incidents, problems … and service requests, ensuring timely updates and escalations as needed. Act as the first point of escalation for 1st and 2nd line support engineers. Conduct root cause analysis, implement corrective and preventive actions, and collaborate with the Infrastructure and Software teams to resolve technical issues and improve systems. Oversee More ❯