2 of 2 Remote Incident Management Jobs in Bolton

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution … of issues and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process … Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate More ❯

ll support internal audits, guide compliance efforts, and drive continual improvement across their information security systems. Key Responsibilities Manage and evolve the Information Security Management System (ISMS), including drafting and maintaining security documentation such as policies, standards, and procedures. Report on security performance metrics to senior leadership on a … ISO 27701:2019, and SOC 2 across multiple international offices. Lead internal audits and manage responses to external security assessments. Support third-party risk management, including vendor due diligence and client compliance questionnaires. Assist with security incident management and help improve organisational threat awareness. Champion secure behaviours More ❯