Tier 1 Service Analyst
- Hiring Organisation
- Netcentrix
- Location
- Bolton, Greater Manchester, UK
- Employment Type
- Full-time
Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Familiarity with Active Directory user management Experience using remote desktop tools to troubleshoot end-user issues Communication Excellent verbal and written communication skills Ability to simplify technical information for non technical users … Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience working in an IT Managed ...