4 of 4 Service Delivery Jobs in Bolton

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

platform, driving improvements in scalability, resilience, and developer productivity. You’ll collaborate closely with other engineers, architects, and product teams to evolve our cloud-native platform, enabling rapid, secure delivery of innovative financial products. This role is ideal for an experienced platform or DevOps engineer who thrives on automation, system reliability, and working in an event-driven, service … containerised and serverless systems using Lambda, ECS and EKS Championing reliability and security, embedding best practices in identity management, network design, and compliance Collaborating with development squads to optimise service delivery, improve environment consistency, and evolve shared infrastructure patterns Contributing to architectural decisions, helping shape the future of our platform to support multi-region scalability and regulatory resilience … Standout candidates will also... Have contributed to large-scale, event-driven, or serverless architectures Understand regulated fintech environments, particularly FCA/PCI DSS Be experienced with GitOps and infrastructure delivery pipelines (e.g. ArgoCD) Be familiar with cost optimisation and performance tuning in cloud environments Demonstrate leadership in technical initiatives or mentoring junior engineers Benefits Competitive salary 30 days holiday More ❯

always with the client's growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager More ❯

always with the client's growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager … role (collaboration is key) - Onsite parking - Monday to Friday, 9:00 am - 5:30 pm Keywords: Account Manager, Account Management, Sales Manager, Business Development Manager, IT Support, MSP, Managed Service Provider, IT Services Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis More ❯