3 of 3 Service Manager Jobs in Bolton

We’re working in partnership with a world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing … day-to-day processes, but with driving transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across … demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in … enhancing our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control software. • Strong technical background with excellent communication skills for both technical and non- technical audiences. More ❯

for paternity leave, neonatal leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: As a Data Fabric Service Line Manager, you will join our IS Data Analytic team, to conduct the management of our existing two Centre Of Competencies (CoC), delivering solutions, services and value … technologies (SQI Server, SSIS, SSRS, Power BI etc.) The Data Science CoC , based on the delivery of the DataIku data science platform. You will be working within the Data Service Centre, a multi-competent and multi-national part of the Group MBDA Information System Department. You will oversee our Data Analytics and Data Science service lines within a … standards and defence sector security constraints. Collaborate closely with the central Data Analytics & Data Science domain leader to align with enterprise-wide strategy. Provide regular reporting on project progress, service run activities, and key performance indicators to IT management. Drive continuous improvement in processes, tools, and methodologies to enhance service quality and reliability. What we're looking for More ❯