2 of 2 Remote Systems Thinking Jobs in Bolton

through understanding customer expectations/experience, gathering internal stakeholder inputs, process mapping, and data analysis. Design and scope process improvements using appropriate frameworks and methodologies (e.g. Lean, Six Sigma, Systems Thinking) Ensure a high degree of organisational consensus and stakeholder acceptance for all improvements prior to and following implementation. Drive a change management agenda to embed improvement and … in leading multiple programmes and concurrent change initiatives Professional certifications such as PMP, PRINCE2, Agile, Six Sigma (reputable Black Belt accreditation, but may consider BQF certified Green Belts), Lean, Systems Thinking Strong strategic thinking and analytical skills with advanced Excel skills Excellent communication, facilitation, and interpersonal abilities. Hands-on expertise in project management and process optimization tools More ❯

just work technically, but delivers meaningful outcomes for its users. This is a hands-on position, ideal for someone who enjoys getting into the details, uncovering insights, mapping complex systems, and collaborating across teams to turn ideas into reality. Key responsibilities Lead user research, stakeholder interviews, and service observations to uncover insights that inform product strategy and feature direction. … monitoring adoption, gathering feedback, and recommending improvements. Collaborate closely with the UX/UI Lead to ensure that service design and interface design work seamlessly together. Champion service design thinking across the team, embedding systems-level insight into how the product evolves. Contribute to the growth of the service design capability within the organisation, setting standards and sharing … qualitative research and creating service design artefacts such as journeys, blueprints, and flows. Be comfortable working across both customer-facing journeys and internal operational processes. Think in terms of systems, connections, and flows, rather than just interfaces or outputs. Communicate findings, insights, and opportunities clearly to a range of stakeholders. Balance the ideal of service excellence with pragmatic delivery More ❯