2 of 2 Remote 3rd Line Engineer Jobs in Borehamwood

3rd Line Service Desk Engineer (MSP Experience Required) Location: Borehamwood (Hybrid) Hours: MondayFriday, 8am5pm Salary: £45,000£55,000 DOE Contract: Permanent Join Our Team as a 3rd Line Service Desk Engineer! Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, wed love to hear from you. Were a friendly, supportive, and growing team based in Borehamwood, and were looking for someone who loves solving complex technical challenges and delivering top-tier service. Youll work on a wide range of technologies, support a variety of … your career in an MSP setting, this is the perfect opportunity. What Youll Be Doing Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers. Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software. Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more. Collaborating More ❯

agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert levelbuilt Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodologyarticulate how … allowance Working pattern: Office-based Monday-Thursday in Borehamwood Work from home Fridays Core hours: 09:00-17:30 Why you should apply: You're tired of MSPs treating 3rd line as "better ticket processor" instead of technical authority. You want input on automation strategy and RMM configuration, not just executing runbooks others wrote. You've earned … the right to architect solutions, not just implement predetermined fixes. If you're reading this thinking "finally, an MSP that understands what 3rd line actually means"apply. More ❯