1 of 1 Remote Onboarding Jobs in Borehamwood

looking for a Customer Success Manager who will play a crucial role throughout the business. It involves them with working with our support team to assist with the smooth onboarding of newly signed up clients according to our deadlines, through to checking that they are actively utilising the product, helping avoid churn whilst turning them into advocates. This role requires … at multiple levels of the organisation, gaining an in-depth understanding of the client's journey and the ability to change clients' behaviours in a highly consultative manner. Responsibilities Onboarding Act as a liaison between the customer and the studio and support and help project manage new clients ensuring that the website and platform are delivered on time to the … and build strong customer relationships with users and stakeholders. Churn management Identify churn indicators, process churn requests, and implement necessary steps to retain clients. Reporting Provide monthly reports on onboarding progress, health checks, account churns/issues, and project work. Training material development Improve training videos and written content. About you You have experience as a digital project manager for More ❯