Customer Intelligence and Insights Expert
Bracknell, Berkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Honda Motor Europe
Built Once for Europe, and Delivered Seamlessly Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. … It spans everything from strategic audience profiling and market opportunity mapping to performance-enhancing insight and journey optimisation. A key early priority is to help define the data and reporting architecture needed to unlock intelligence, working with the Customer Data Platform (CDP), Customer Relationship Management (CRM), and IT teams to ensure the right inputs are captured, structured, and surfaced … This role works across all pillars of Customer Engagement, including CRM, CDP, Digital Operations, Direct to Consumer (D2C), and Honda Shop, connecting customer behaviour to commercial performance and embedding insight into continuous improvement. Main Responsibilities: Build and lead a new Customer Intelligence function defining the tools, sources, and structures required to deliver actionable, ongoing insight. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: