2 of 2 Remote/Hybrid Incident Management Jobs in Bracknell

Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents … major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management ...

Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first-line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance … accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance and take active part in performance ...