3 of 3 Service Management Jobs in Bracknell

About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk … and Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared Capability, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected Salary - £60,000 - £75,000 Contract type - This position is a Secondment/Fixed Term contract … office and home based upon your personal needs whilst balancing the needs of the business. Location - This role is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams More ❯

Manager Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. Job Description The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate … supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support. Key Responsibilities: Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create … and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

shared Purpose that guides us in everything we do and inspires three important principles; happier people, happier business, happier world.As part of the Transformation & Technology (T&T) division, our Service Management organisation owns, develops and runs the key ITIL processes that underpin our end to end service.The asset management team is accountable for the ongoing management … upon experience) Contract type - Permanent Internally this role is known as Tech Asset Lead. What you'll be doing? In practice, this will require you using our Software Asset Management tool, Flexera, to prepare Effective Licence Positions (ELPs), making recommendations on potential risks and mitigations and ensuring that Service Owners are aware of their accountabilities in respect of … licensing. You will also be responsible for establishing SAM controls and processes, providing licensing advice to service owners, projects, and procurement, managing vendor licence audits, identifying opportunities to optimise our software use and providing education and awareness of licensing across T&C. You will have specific responsibilities to manage, configure and enhance Flexera One. Good knowledge of ServiceNow asset More ❯