Bracknell, England, United Kingdom Hybrid / WFH Options
Anson McCade
be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions. What You’ll Be Doing: Leading a diverse team of support and infrastructure engineers, overseeing workload distribution … as a liaison between technical teams and senior leadership, providing clear updates and performance insights Assisting in customer communications and supporting leadership on performance-related reviews Collaborating closely with software support and delivery teams during deployments Creating and maintaining documentation for processes, workflows, and performance tracking Contributing to recruitment activities and team structure planning Participating in Change Management … infrastructure, especially within the Microsoft/Windows stack (Windows OS, Windows Server, Exchange, AD, VMware) Familiarity with networking concepts and hardware (Cisco and/or Juniper) Comfortable working alongside softwaredelivery teams during deployments Able to produce, analyze, and present team performance reports Highly organised, detail-oriented, and skilled at documentation Excellent interpersonal and stakeholder management skills – able More ❯
Bracknell, England, United Kingdom Hybrid / WFH Options
Anson McCade
Generate performance reports and present findings to the senior leadership team. Act as a key liaison with internal stakeholders and customers. Contribute to recruitment and onboarding activities. Collaborate with softwaredelivery teams on deployments and technical coordination. Identify opportunities for workflow automation using ITSM tools. Participate in Change Advisory Board (CAB) meetings and contribute to change and release … performance tracking. Familiarity with ITIL processes and certifications (or willingness to achieve them). Experience in or exposure to Linux environments (desirable). Previous involvement in recruitment and supporting software teams in deployments is a bonus. What’s On Offer Our client offers a competitive benefits package for the successful Technical Team Manager , including: Salary up to More ❯
working knowledge of infrastructure and networking technologies is essential to effectively guide and support your team. You will also contribute to performance reporting, workflow management, and collaborate closely with software support and delivery teams. Key Responsibilities Manage a team of support and infrastructure engineers, ensuring high performance and service delivery. Oversee workflow assignment, absence management, and team development. … Produce and present performance reports to senior leadership. Collaborate with softwaredelivery teams on deployment-related activities. Support recruitment and onboarding of new team members. Maintain documentation and tracking systems for team performance and operations. Communicate effectively with customers, leadership, and technical staff. Required Experience Proven experience managing technical teams (5+ members), including performance and workflow oversight. Strong …/Windows technologies (Windows Server, Active Directory, Exchange, VMware). Familiarity with networking concepts and devices (Cisco, Juniper). Experience generating and presenting performance reports. Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness More ❯