2 of 2 Remote Workflow Jobs in Bracknell

1st, 2nd, and 3rd line functions. What You’ll Be Doing: Leading a diverse team of support and infrastructure engineers, overseeing workload distribution, performance, and development Managing service performance, workflow allocation, and absence reporting Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights Assisting in customer communications and supporting leadership on performance-related More ❯

and 3rd line activities. You will: Oversee daily team operations, ensuring efficient resolution of support tickets. Monitor SLAs and KPIs to drive continuous service improvements. Provide performance management, mentoring, workflow assignment, and escalation handling. Generate performance reports and present findings to the senior leadership team. Act as a key liaison with internal stakeholders and customers. Contribute to recruitment and onboarding … activities. Collaborate with software delivery teams on deployments and technical coordination. Identify opportunities for workflow automation using ITSM tools. Participate in Change Advisory Board (CAB) meetings and contribute to change and release management. What You’ll Bring To be successful as Technical Team Manager , you should have: SC clearance (or eligible to start with SC). Strong knowledge of IT … Service Centre products. Understanding of networks, particularly Cisco or Juniper devices. Proven experience in performance and people management (team of 5+). Experience with absence management, performance reviews, and workflow tracking. Ability to generate, analyse and present team performance data. Excellent stakeholder communication skills across all levels. Organisational skills to manage documentation and team performance tracking. Familiarity with ITIL processes More ❯