4 of 4 ITSM Jobs in Bradford

APM, and Agile. Extensive background in Service Management or IT Operations within enterprise environments. Strong financial management skills, including budget control and cost optimisation. In-depth knowledge of leading ITSM tools and platforms. Excellent stakeholder engagement and relationship management. Clear, confident communicator with strong interpersonal skills. You will also benefit from having: Familiarity with the utilities sector and its operational More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

business running at its best, ensuring systems and services behind every order are dependable and fit for the future. We're looking for someone who has: Experience in IT service management or service delivery, ideally in retail, wholesale or supply chain environments Strong communication skills, you can translate between technical and operational teams A problem solving mindset with a focus More ❯

England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role … improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long … term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM change protocols. Customer Success - Cultivate strong customer relationships using your established stakeholder management skills, with regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service More ❯