2 of 2 Remote/Hybrid Root Cause Analysis Jobs in Bradford

Discover Technology & Change at Vanquis: Job Board | Dayforce Jobs How you’ll make an impact: Own Level 2 incidents from diagnosis through resolution and root cause analysis. Business‐critical services recover quickly and repeat issues are reduced. Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere MFT workflows and Genesys … with clear technical evidence. Use logs, transaction traces, API payloads and Sumo Logic dashboards to investigate failures and performance issues. The team can identify root causes across application, integration and data layers. Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps. Work ...

improve critical production platforms. You’ll own Level 2 incidents, investigate across Salesforce, MuleSoft, GoAnywhere and Genesys, and drive quicker recovery with evidence-based root cause analysis. You’ll work with Application Support, Engineering and project teams to prioritise work by impact, share knowledge through runbooks, and help ...