Technical Support Analyst
- Hiring Organisation
- BPM Tech
- Location
- Bradford, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
customers experiencing issues with our applications. You’ll investigate problems, provide clear guidance and work closely with Engineering, Product, Account Management and IT Service Delivery to ensure issues are resolved effectively. If you enjoy troubleshooting, working with customers and getting to the root cause of problems, this could … contact for customers requiring technical support Investigate, diagnose and troubleshoot application-related issues Log, manage and track customer queries and incidents through Jira Service Management Provide clear, professional guidance on product functionality, usability and troubleshooting Take ownership of customer issues and ensure they are progressed through to resolution Escalate ...