Customer Relationship Management Business Analyst
Bradford, England, United Kingdom
Ampstek
in existing processes and recommend solutions to improve efficiency and scalability. Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions. Develop user stories … process flows, wireframes, and mockups to support development efforts. Conduct gap analysis between current processes and future-state workflows enabled by the platform. Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved. Act as a liaison between business … light touch only at this stage) Other Essential Skills Ability to collect, evaluate and interpret information from multiple sources to identify and differentiate real user needs Strong analytical and reasoning abilities Ability to develop and maintain effective internal/external relationships at different levels within the organisation Some knowledge More ❯
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