1 of 1 Remote Client Onboarding Jobs in Braintree

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers operational, financial … and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and SLAs … are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process service requests More ❯