4 of 4 Remote API Integration Jobs in Brentwood

has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we’re looking for a proactive Technical Support Officer with strong API knowledge and experience in provisioning and onboarding payment products . This role is critical to ensuring seamless integration and exceptional customer experience across our SaaS payment solutions. Key … Responsibilities of the IT Technical Support Officer to include: Provisioning & Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements. API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments. Technical Troubleshooting: Diagnose and resolve application issues using log analysis tools … e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records and contribute to the internal knowledge More ❯

fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are seeking a technical support specialist with strong API knowledge and a proactive approach to provisioning and application support . This role is critical to ensuring seamless integration and exceptional customer experience across SaaS payment solutions. As … the first point of contact for technical queries, you will troubleshoot complex issues, assist with API integrations, and manage provisioning tasks to ensure customers are onboarded efficiently and systems are configured correctly. Key Responsibilities of the Payments Support Officer to include: Provisioning: Set up and configure customer environments, ensuring all technical requirements are met for smooth onboarding. API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using tools like Postman. Technical Troubleshooting: Diagnose and resolve application issues, leveraging log analysis tools (e.g., Splunk) and forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA More ❯

experience to join this team. You will be the first point of contact for customers, ensuring smooth payment experiences and providing expert technical support for the SaaS platforms and API-driven services. You’ll troubleshoot issues, manage support tickets, and work closely with internal teams to resolve complex queries. Candidates must have payments and customer service experience. Key Responsibilities … the first point of contact for inbound customer calls and emails, ensuring prompt and professional handling. Provide day-to-day support for customers using our payment solutions, including troubleshooting API integrations and payment issues. Log and track support tickets, ensuring timely resolution within SLAs. Gather detailed forensic information during support interactions (timestamps, API request/response, error codes … . Assist customers in understanding API documentation and implementing integrations. Collaborate with internal teams (Development, Customer Success) to resolve complex technical issues and improve processes. Contribute to knowledge base articles and maintain accurate documentation. Requirements for the successful Payments Support Officer: Experience in customer or technical support (ideally within payments or FinTech environments). Familiarity with payment systems (SWIFT More ❯

experience to join this team. You will be the first point of contact for customers, ensuring smooth payment experiences and providing expert technical support for the SaaS platforms and API-driven services. You’ll troubleshoot issues, manage support tickets, and work closely with internal teams to resolve complex queries. Candidates must have experience speaking directly with customers Key Responsibilities … the first point of contact for inbound customer calls and emails, ensuring prompt and professional handling. Provide day-to-day support for customers using our payment solutions, including troubleshooting API integrations and payment issues. Log and track support tickets, ensuring timely resolution within SLAs. Gather detailed forensic information during support interactions (timestamps, API request/response, error codes … . Assist customers in understanding API documentation and implementing integrations. Collaborate with internal teams (Development, Customer Success) to resolve complex technical issues and improve processes. Contribute to knowledge base articles and maintain accurate documentation. Requirements for the successful SWIFT Payments Officer (Customer Service): Experience in customer or technical support (ideally within payments or FinTech environments). Familiarity with payment More ❯