3 of 3 Help Desk Technician Jobs in Bridgend

accountability and strive for "First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and accurately under pressure This is an excellent opportunity More ❯

Job Title: IT Helpdesk Technician Location: Pencoed, Bridgend Salary: £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK … responsible taking all relevant information from the client and passing it through to the engineering team. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely … process documentation, ensuring we keep solutions up to date. About you: Job Experience Required: Have at least 2 years experience an ICT and/or Telecoms Helpdesk/Service Desk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Staff Share Equity More ❯

Job Title: IT Helpdesk Technician Location: Pencoed, Bridgend Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK … responsible taking all relevant information from the client and passing it through to the engineering team. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely … process documentation, ensuring we keep solutions up to date. About you: Job Experience Required: Have at least 2 years experience an ICT and/or Telecoms Helpdesk/Service Desk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Staff Share Equity More ❯