1 of 1 Remote IT Support Engineer Jobs in Bridgend

3rd Line IT Support Engineer Up to £45,000 Hybrid (Bridgend/Remote) Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If … will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. What You ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and … update support queries in real time. Contribute to continuous improvement of IT services, processes, and documentation. Tech You'll Get Hands-On With: Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams, OneDrive) Hyper-V, VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted More ❯