2 of 2 IT Technician Jobs in Bridgend

Job Title: IT Helpdesk Technician Location: Pencoed, Bridgend Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK … providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of … working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to More ❯

Our client in Bridgend, a well established and growing leader in their sector, are recruiting for an experienced IT Technician to join them on a permanent basis at their offices in Bridgend. In this diverse role, you will support the development and deployment of IT provisions within the company, including end-users support, hardware, network, software and … cyber security ; and also support the delivery of IT projects. What you'll be doing: Support all internal users with any IT related queries/issues in a professional and timely manner. Liaise with 3rd party support companies to assist in solutions when required. Maintain the internal helpdesk and report helpdesk KPIs. Contribute to supporting/creating user … documentation. Carry out monthly IT maintenance and audits. Monitor and maintain patch management. Monitor and maintain anti-virus standards. Assist in obtaining and maintaining cyber security certifications. Assist and contribute towards key IT projects. What we're looking for: Qualified to HND or preferably degree level in IT/Computer Science. Competent user of Microsoft 365 (Office More ❯