5 of 5 ITIL Jobs in Bridgend

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing : Service Management & Best Practices : -Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processe s.-Oversee every element of service delivery for clients from onboarding to end-of-life managemen ...

service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing : Service Management & Best Practices : -Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processe s.-Oversee every element of service delivery for clients from onboarding to end-of-life managemen ...