Technical Customer Service Engineer
Bridgend, Mid Glamorgan, Wales, United Kingdom
Flotek
About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP/SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to … diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms/ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role. more »
Employment Type: Permanent
Salary: £24,000
Posted: