9 of 9 Customer Experience Jobs in Brighton

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

teams, Commercial team, Sales Centre Working Hours: 37.5 hours, Monday – Friday. Hybrid working pattern, with weekly office days required. Contract Type: Full Time, Permanent Salary: £50k - £60k, depending on experience In a Nutshell: Make an impact by shaping CRO programmes that drive real results and customer experiences. Use your expertise with A/B testing, GA4, and behavioural … the pool after a morning yoga session, we create holidays that are as active or laid-back as our guests want them to be. With over 40 years of experience, we’re proud to be the UK’s leading active holiday company. Our passionate team, both overseas and at our Head Office, plays a vital role in delivering exceptional … Comfortable working in a fast-paced, commercial environment, you manage multiple projects with accuracy and attention to detail while keeping results at the forefront. With at least three years’ experience running performance-driven CRO programmes, you are confident using A/B testing tools (e.g. Symplify, VWO, Optimizely, AB Tasty), Google Analytics (GA4), heatmap and behavioural analysis platforms such More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

Role: Mobile ForkliftEngineer Location: Brighton Please state locationwhen applying About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In … handling equipment including forklifts, side loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG Fleet Chargeable Services Key Accounts … directed, commensurate with the efficient running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintainingof materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of automotive, mechanical, electrical, and hydraulic systems More ❯

optimal performance. Additionally, you will conduct internal audits, reports, competitor research and analyse new industry developments. About you We are looking for a proactive and organised individual with previous experience in digital, retail, venue or hospitality marketing. You will be passionate about looking for new ways to improve the customer experience and maximise sales. You will be More ❯

optimal performance. Additionally, you will conduct internal audits, reports, competitor research and analyse new industry developments. About you We are looking for a proactive and organised individual with previous experience in digital, retail, venue or hospitality marketing. You will be passionate about looking for new ways to improve the customer experience and maximise sales. You will be More ❯

will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World … s best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the More ❯

Analyst to join our client based in Brighton. The ideal candidate will have a track record of meeting online sales targets using conversion optimisation tools and tactics and have experience with website usability, conversion funnels, A/B, and multivariate testing. Salary £35k DOE plus performance related bonus. Your main responsibility will be using data insight to increase conversion … rates. You will also optimise the customer journey using analytic tools to also improve the customer experience. Requirements Familiar with digital campaigns Experience with online marketing Experience with B2B and B2C business Ability to conceive and construct online experiments Working knowledge of CSS and HTML Able to build own tests and designs Google Analytics VWO AB More ❯

Lead Data Engineer £75,000-£85,000 ️ AWS, Python, SQL, Airflow Brighton, hybrid working Analyse customer behaviour using AI & ML We are partnered with a private equity backed company who provide an AI-powered, guided selling platform that helps businesses improve online sales and customer experience. They are looking for a Lead Data Engineer to lead a small … the team and with stakeholders. Technology Leadership: You will guide strategic decision-making regarding technology and architecture, ensuring solutions are scalable, cost-effective, and flexible enough to meet diverse customer needs. What they are looking for Strong commercial experience in a Senior Data Engineering role. Comfortable owning and delivering technical projects end-to-end. Strong in Python, SQL … and cloud platforms (AWS or comparable). Experience with Airflow, Snowflake, Docker (or similar). Familiarity with coaching and mentoring more junior engineers, leading 1-1s and check ins. Wider tech stack : AWS, Python, Airflow, Fivetran, Snowflake, Looker, Docker. What's in it for you Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care) Life More ❯