4 of 4 Remote Customer Experience Jobs in Brighton

Job Title: Quality Assurance Team Manager - Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We're looking for a Quality Assurance Team Manager to join a thriving customer experience department. You'll … a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment. This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you'll be responsible for … leading a team within the QA function - overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes. You'll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

teams, Commercial team, Sales Centre Working Hours: 37.5 hours, Monday – Friday. Hybrid working pattern, with weekly office days required. Contract Type: Full Time, Permanent Salary: £50k - £60k, depending on experience In a Nutshell: Make an impact by shaping CRO programmes that drive real results and customer experiences. Use your expertise with A/B testing, GA4, and behavioural … the pool after a morning yoga session, we create holidays that are as active or laid-back as our guests want them to be. With over 40 years of experience, we’re proud to be the UK’s leading active holiday company. Our passionate team, both overseas and at our Head Office, plays a vital role in delivering exceptional … Comfortable working in a fast-paced, commercial environment, you manage multiple projects with accuracy and attention to detail while keeping results at the forefront. With at least three years’ experience running performance-driven CRO programmes, you are confident using A/B testing tools (e.g. Symplify, VWO, Optimizely, AB Tasty), Google Analytics (GA4), heatmap and behavioural analysis platforms such More ❯

always on our customers. We're here to help people live longer, healthier, happier lives - and make a better world. As aApplication support Analyst you will deliver an exceptional customer experience for Bupa Global's IT system users by swiftly and effectively responding to and resolving IT Incidents, Events, Requests and Queries. The role holder will effectively collaborate … internal customers, providing acknowledgement and effective updates Act as a single Bupa Global IT function, supporting systems and colleagues across the Key Skills/Qualifications needed for this role: Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors Excellent analytical, interpersonal and communication skills are required with emphasis on achieving results and … successful outcomes Graduate Calibre, IT professional Preferably a background in Science, Mathematics, Engineering or Computer Science ITIL certification to foundation level or above, with practical experience of working in an ITIL framework Detailed understanding of a number of development technologies, environments, and frameworks; such as: Azure, SOAP/REST, C#, MVC, ASP.NET Web Forms, SQL, JQuery, JavaScript, HTML & CSS More ❯